Online Therapy

What is online therapy

Online therapy is counselling that is provided over the internet, and most commonly uses video, email and instant messaging. Online therapy has a surprisingly long history and there is increasing evidence of its effectiveness. One of the benefits for clients is the accessibility and flexibility of these therapies which enables people to access therapy more easily.

Our blog ‘all about online therapy‘ provides some more detailed information about the history and safety of online therapy.

What we offer

We provide individual online therapy via video, email or instant messaging to anyone over 18 and living in the UK. More information about the different therapies are shown below.

Is online therapy right for me?

We offer support to anyone facing difficulties in their lives, for example through anxiety, depression, low mood, stress, bereavement, loss and trauma. We offer an initial phone or Zoom call free of charge to discuss how we may be able to help you and if we are right for you.

  • Online therapy is not recommended if you are feeling suicidal or in immediate crisis. Please contact your GP or consider specialist crisis support such as the Samaritans (116 123).
  • Online therapy is also not suitable for addiction support. Either talk to your GP or contact specialist addiction support such as https//

How we work

How we work is always discussed with you to ensure we work in the most effective and supportive way for your individual needs.

Initially, sessions are usually weekly, but we offer flexibility in the frequency of sessions depending on your particular circumstances. The number of sessions can also vary. We offer ongoing as well as short term counselling, and also offer one off single sessions which can be useful for people who have completed counselling and just need some clarity on specific issues.

Getting Started

  • Initial Contact

    We offer an initial 10-15 minute chat by telephone or Zoom to see if we are right for you and if online therapy is suitable for your needs. You can then decide in your own time if you would like to proceed and let us know via telephone or email.


    Once we have agreed to work together we can agree a time and method for our first session. This is called the Assessment session and is where we explore more fully your counselling needs. Ideally this would take place via video or telephone.

    Before this session you will be sent the counselling contract to agree and sign and also given payment details for the session. See here for an example counselling contract.

    We will also require some basic information including contact details and some other details about your background. See here for an example assessment form. Some of the factual contact information will be required to be completed and sent prior to the session but the open questions can be discussed together at the session.

    All paperwork is sent via email and in a password protected document.

    If we have agreed email counselling, then you will be asked to set up a ProtonMail account


    At the assessment session we can agree a plan and potential number of sessions. Please be assured that we review sessions with you on a regular basis and you are not tied into a set number of sessions.


    The process for single session therapy is slightly different – we request a telephone chat with you before arranging a single session to ensure that this is the right approach for you. We will require the counselling contract to be agreed and signed prior to the session. The assessment information will vary and include a few more questions about purpose and goals of the session to ensure that we make the most effective use of time.

    Our single sessions are always conducted via video.

  • FEES

    • Initial contact phone call/Zoom session
      (up to 15 minutes) – Free of charge
    • First session/assessment 1 hour – £45
    • Therapy session – via Video 1 hour – £55
    • Therapy session via IM 1 hour – £55
    • Email therapy – per exchange of emails – £55

Video Therapy

Happy girl having face-to-face conferencing

Email Therapy

Hands typing on laptop computer

Instant Messaging Therapy (IM)

Woman at the cafe using a mobile phone

Any Questions?

If you are interested in having online counselling then please contact us for a chat.